Overview
Rated 1 out of
5
by
1800junk from
Be Careful
DO NOT BUY. I received this dryer February 2021. Worked great till I went away for a weekend June 2023. Came home to find it locked on the hourglass screen. Unplugged the dryer and tried to reset. Still will only show the hourglass on screen. Called whirlpool support. They could not help as it was not connected to the internet. Was told it must have done an update and had a power failure. NO it didn’t as my microwave and other clocks were all correct time. Lies. Had service on dryer. Told to order a new control board as this one was “bricked”. Only way to fix is with a working board. So I called whirlpool and ordered a new control board. This was June 29 2023. I called for updates several times. Escalating the call every time. They kept giving me new dates when the board would arrive. My order number was 1537871180. For W11417008 CONTROL-ELECTRONIC. after calling every 2 weeks I found out that WHIRLPOOL HAD CANCELLED MY ORDER “ IT HAD TIMED OUT” what kind of customer service cancels an order based on time. Hello, you have not filled my order. When I placed my order it was back ordered by 2. Including my order. If I was to re-order they are back ordered -30. So I go to the back of the line. How is this right. 2000$ on a paperweight. I have had to take my laundry to a laundry mat every week for 6 months. Whirlpool still won’t help. This is the worst customer experience I have ever encountered. Do not connect any appliances to the internet. I also have a stove from whirlpool and it is using 1.01 terabyte of internet each month?????? Something is going on. I just want a dryer for my laundry. Absolutely the worst experience I don’t think I will ever buy whirlpool again.
Date published: 2024-01-21
Rated 5 out of
5
by
Eric1578 from
Like the wifi feature
Huge capacity intuitive touch screen takes some getting used to
Date published: 2023-03-31
Rated 3 out of
5
by
Hopefull from
Good features, but can be improved
Purchase gas dryer, which does a good Job drying, but when It developed a problem. There are no certified technicians in my area.
Date published: 2021-10-14
Rated 1 out of
5
by
Martin from
One Great Piece of Junk
We have received this dryer back in November 2019....it ran fine until Dec 2020 and ever since it's never operated properly. Tech has been home so many times that I need the fingers of all 6 people living at our home to count....At this point it's come and take it back, give me my money and I'll buy some other brand. If I could rate it at Zero Star I would....no hesitation at all
Date published: 2021-07-09
Rated 4 out of
5
by
JAYS from
Not a smart device in my opinion
I bought this DRYER WGD9620HO figuring that it was a "Smart Appliance" It does work with the whirlpool App but It does not work with Alexa in CANADA. However It does work with Alexa in USA. Having this feature enabled and having Alexa tell you the washer and or Dryer is completed Cycle would make this a true smart device I feel. Wish Whirlpool would work on the software update for this and truly make this machine amazing!!!!
Date published: 2020-11-13
Rated 1 out of
5
by
AJVB from
Does not dry on anything other than high heat
purchased less that a year ago. Never worked great but last 6 months will only dry on high heat. If it try to dry on anything other than that, it shuts off after 8-10 minutes and thinks it is done. Have been trying to get service for months, repairman says board needs to be replaced but can't get the correct board so now just waiting on whirlpool
Date published: 2020-11-09
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